• About
  • Contact
  • Advertise
  • Resources

No Passive Income

Take Action, Build Your Business!

  • Small Business
  • Personal Finance
  • Online Marketing
  • Social Media
  • Blogging
  • SEO
  • Tools & Resources

What Help Options Does Your Business Provide?

February 3, 2024 By admin

With almost 90% of customers ceasing to do business with a company after a single negative experience, offering the best customer service has never been quite as important as it is today.

Anyone with experience in business will know that customer satisfaction is key to success; customer service is routinely voted by business leaders as being the most important factor. No matter how great your product or service is, if the level of service simply doesn’t cut it then you can expect your customers to look elsewhere.

Providing several ways for your customers to get the help that they need is one of the best ways to ensure your service levels are exemplary. If your business doesn’t currently offer these help options, we’ve put together some reasons why it should.

 

Table of Contents

  • #1. Help Desk:
  • #2. Web Chat:
  • #3. FAQ Page:
  • #4. Blog Posts:
    • Wait! Before You Go, Read:

#1. Help Desk:

Today, customers want to get access to answers to their questions and solutions to their problems in as quick and timely a manner as possible. Nobody likes waiting for hours on hold on the phone or being left days before finally receiving an answer to an email.

For many business models, a self-service help desk works out well for both parties. Customers can use it to quickly find the solutions that they need, whilst software programs such as SysAid make it easy for businesses to provide this option. The beauty of a self-service helpdesk is that it can work just as well for both B2B and B2C companies.

 

#2. Web Chat:

In the digital, fast-paced world that we now find ourselves in, consumers are more often on the go with little time to sit down and make a lengthy call to a company. With instant messaging services such as WhatsApp and Facebook Messenger quickly becoming more and more popular, offering the option for your customers to get in touch via these channels is rapidly gaining importance.

In fact, business rankings on social media platforms such as Facebook often consider how fast they reply to direct messages. A webchat service can be much easier to manage than a call center and is far more convenient for many customers too.

 

#3. FAQ Page:

Many customer questions don’t require a lot of work to answer, and the same goes for problems – you’ll find a substantial amount have very simple solutions that can be implemented quickly by the customer themselves.

Although it’s good to have somebody available to speak to over the phone or via webchat if needed, you can cut your work in half whilst providing valuable resources to your customers with a simple FAQ page.

Determine which questions and issues tend to crop up the most and dedicate a whole page on your website to answering them. Then, your customers can get what they need with minimal effort.

 

#4. Blog Posts:

Last but not least, an informative business blog can be an excellent resource for your customers.

Tips on how to use and get the most from your product and service can be covered in a blog post or video, and you can utilize this tool to cover the most commonly asked questions by customers.

It’s also a great way to show off your company’s authority and expertise in its field.

If your business isn’t offering these help options, why not?

Wait! Before You Go, Read:

5 Tips for Simplifying Your Donation Checkout Process How to Become a Commercial Real Estate Broker Top 9 Email Marketing Tools For Small Businesses Empowering Small Businesses with Data-Driven Insights: The Benefits of Advisory Consulting What is Motion in Graphic Design (With Examples) Could Your Business Use A Crutch? How to Choose a Web Hosting for Your Next Online Project gmail labsGmail Workspace Labs: The New Features With AI A Guide to Dealing with Insurance Adjusters During a Personal Injury Claim How to Handle Property Damages to Your Small Business Tips to Spruce Up Any Business on a Limited Budget FPPT.com: Thousands of Free PowerPoint Templates for Business Presentations The Advantages of Pursuing College Studies from Home The Best Investment Advice For Small Businesses 5 Benefits Of Implementing Payroll Outsourcing For Your Organization 6 Things Every Successful Business Owner Should Know 6 Ways to Bring in Some Extra Cash hustle written on a cup10+ Side Hustles to Make Money This Year Do You Know What Your Customers Really Want? Sales Win Rate: How to Calculate It [+ Sales Tips] Strategies to Boost Your SME’s Visibility and Engage New Customers Default ThumbnailFour Useful Tips to Bring Prosperity to Your Business via Twitter General Liability Insurance vs. Workers Compensation Insurance Blowfish Business: Make Yourself Look Bigger! How to Make Money On Amazon: 9 Different Methods

Filed Under: Small Business Tips Tagged With: small business tips

Comments

  1. Praveen Verma says

    September 14, 2018 at 10:11 am

    Hi
    Erik,
    Glad to read this post. All these customers service options are beneficial for businesses. If you don’t provide better services to your customers then it will be difficult to build strong relationships with them.

    You just can’t sell your service or products and run away, you have to provide better customers services also.

    These things also determine your business’s success and failure.

    Thanks for sharing this informative post with us.

    Best wishes,
    Praveen Verma

  2. Sathish Arumugam says

    November 20, 2018 at 1:19 pm

    Marketing is just an advertising campaign which helps in promoting the business. It’s very important to understand the different ways to promote the product or service which help us to make the right choices the business. Planning the marketing strategy help in determining the best way to promote the product or business service. This ultimately helps in a measure the success against the set goal and provide us the clear idea of where our strategy needs adjustment

Search

Recent Posts

  • 70 Top Painful Captions for Instagram 🤕🌧️
  • Which Distribution Software Is Right for You?
  • What Travel Tips Can Make Your First Dubai Business Trip More Successful?
  • 100+ Best Instagram Captions for August 🌞 🏖️
  • How to Set Blank Status on WhatsApp?
  • How Entrepreneurs Are Automating Growth and Results
  • Quick Borrowing Options to Help with Financial Gaps
  • Best Online Tools For Creating Blank Text, Zero-Width Spaces & Hidden Messages
  • 70 Best Facebook Bio Ideas for Bloggers (for 2025)
  • +90 BEST Walking Captions for Instagram (For Daily Walks)
  • 7 Signs You Need an Accountant for Your Business
  • How Collective42 Drives Growth Within the Manufacturing Industry
  • The Emotional Toll Of A Negative Money Mindset
  • Signs You Might Need a Bankruptcy Lawyer Sooner Than You Think
  • 5 Outdated Marketing Tactics You Should Ditch Immediately

Archives

Copyright © 2025 NoPassiveIncome - Privacy & Disclosure Policy